CRM
FoxConnect features a full social CRM system that saves all customer and lead information automatically and keeps track of everything. Whenever you are chatting to a person in the unified chat inbox, you will have all information from that person available in the sidebar. The CRM pulls information from all your past interactions with this person and displays it for your reference.
This includes things such as name, past interactions and chats, when the person was last active, ratings, other contact channels that might be available or a complete sales history. So even when the team member handling a conversation is not familiar with that particular person, they still have all the information at their hand that gives them the essential information they need about a particular person.
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